Frequently Asked Questions
Everything you need to know about shopping at atmos Kuala Lumpur.
Are the sneakers and apparel sold at atmos Kuala Lumpur authentic?
Yes, all products sold at atmos Kuala Lumpur are 100% authentic. We are an authorized retailer for all brands we carry, including Nike, Adidas, New Balance, and ASICS, sourcing directly from the manufacturers.
What are the shipping options and delivery times within Malaysia?
We offer standard shipping across Malaysia. For Peninsular Malaysia, delivery typically takes 3-5 business days, while for Sabah and Sarawak, it may take 5-7 business days. Tracking information is provided via email once your order is dispatched.
Can I return or exchange my purchase?
Returns or exchanges are only accepted for defective or incorrect items received. Due to the limited nature of our products, we do not offer returns for change of mind or incorrect sizing. Please refer to our size guides before purchasing.
What payment methods do you accept?
We accept various payment methods including major credit/debit cards (Visa, Mastercard), FPX online banking, and selected e-wallets. All transactions are processed through a secure payment gateway.
How do I participate in 'Raffles' for limited edition releases?
Limited edition releases are often managed via our online raffle system. To participate, you must have a registered account on our website and follow the specific entry instructions posted on our social media channels and 'Launches' page.
Can I pick up my online order at your physical stores in Mid Valley or Sunway Pyramid?
Currently, we do not offer 'In-Store Pickup' for online orders. All purchases made through our official website are shipped directly to your provided delivery address.